- What operating systems can I install?
You can automatically install a wide range of operating systems, including popular Linux distributions (Ubuntu, Alma, Rocky, Debian) and all current versions of Windows Server.
- Is it easy to scale the resources of cloud servers?
Yes, you can instantly scale CPU, RAM, and disk space for your cloud server directly from the control panel. The changes are applied in real-time, usually without requiring a reboot.
- Can I upload and use my own ISO image?
You cannot directly upload your own ISO images. However, you can choose from a wide catalog of templates, and if you need a specific image, you can contact the support team to have it added.
- What is the uptime guarantee (SLA) for the services?
Neterra.Cloud provides a 99.98% uptime guarantee (SLA). This is supported by a fully redundant (N+1) infrastructure and the reliability of its Tier III certified data centers.
- What RAID options are supported for dedicated servers?
Yes, dedicated servers support both hardware and software RAID configurations, including RAID 0, 1, 5, 6, and 10. Many servers default to RAID 1 to prioritize data integrity.
- Is a Load Balancing service offered?
While not a one-click service in the control panel, the Neterra.Cloud team has the expertise to design and implement custom load balancing solutions for HTTP, HTTPS, TCP, and UDP traffic. Contact the support team to discuss your requirements.
- Do I have full (root/administrator) access to my server?
Yes, you get full root access on Linux servers and Administrator access on Windows servers. Dedicated servers also include remote hardware access via IPMI.
- Is API access available for automation?
Yes, a full REST API and command-line interface (CLI) are available for automating the management of servers, networking, and other resources. This allows for integration with tools like Ansible and Terraform.
- Can I create private networks (VLANs) between my servers?
Yes, you can configure private networks (VLANs) to create a secure, isolated communication channel between your servers, which is ideal for multi-tier application Architectures.
- Can I migrate my existing infrastructure to Neterra.Cloud?
Yes. We also offer smooth, secure migration of your workloads from any environment.
- What's included in the price of a cloud/dedicated server?
Compute power, RAM, Disk, unguaranteed 100MBit network and 1 IP address
- Can I request additional IP addresses?
Yes. You can purchase or add more IPv4 addresses via the control panel or by contacting support. Limits depend on configuration.
- Are additional IPv4 addresses included in the price?
Those are not included in the price but can be requested as an add-on.
- How much bandwidth is included?
At Neterra.Cloud, bandwidth is unlimited - no caps, no extra fees. Send and receive as much data as your projects demand, whether it’s streaming, backups, or heavy cloud apps. Perfect for businesses that need reliable, unrestricted flow.
- What port speeds do you offer?
Standard is 1 Gbps, with upgrades to 10 Gbps for heavy-duty workloads. All backed by unlimited traffic - push as much data as you want, no caps, no surprises. For more than 1 Gbps, email us at contact@neterra.net
- Can I get a custom setup or private cloud?
Yes. From tailored resources to fully isolated private clouds, we build exactly what you need - secure, scalable, and yours alone. Reach out on contact@neterra.net and we'll help with a custom solution
- How fast can I get my cloud/dedicated server up and running?
Standard servers are live within minutes. Complex or custom builds usually until the end of the working day.*
*Maximum 1 hour for standard server and up to 2 business days for complex/custom solutions if the purchase is made in the end of the working day.