• What is Neterra.Cloud?

Neterra.Cloud is an international cloud platform from Neterra, a global telecom provider with 30 years of experience. It offers fast, secure, and scalable cloud infrastructure from its own Tier III certified data centers in Bulgaria, backed by Neterra's global network and engineering expertise.  

• What services does Neterra.Cloud offer?

Cloud Servers (VPS), Dedicated Servers, Backup-as-a-Service with ransomware protection, DDoS protection, IPv4 resources, IPv6 resources, and managed hybrid solutions. As a Microsoft SPLA partner, it also provides Microsoft software for rent.  

• Where are Neterra.Cloud’s data centers located?

All services are hosted in Neterra's own Tier III compliant data centers in Sofia, Stolnik, and Ruse, Bulgaria. These facilities are ISO 27001, 9001, and 20000 certified and GDPR compliant.

• How is Neterra.Cloud different from other cloud providers?

Neterra.Cloud stands out with its high performance from Intel Platinum CPUs and all-NVMe storage, true cloud reliability with N+1 redundancy, a flexible pay-as-you-go model  and high (physical) security in its own ISO 27001 certified, tier III compliant EU data centers.

• Who can benefit from using Neterra.Cloud's services?

The services are suitable for a wide range of clients, from startups and small businesses needing a low-risk start, to online stores and media requiring scalability for traffic spikes. It also serves software developers with automation tools and large enterprises needing high security and performance for critical systems.  

• What is the difference between a Cloud and a Dedicated server?

Cloud servers are flexible virtual machines on a shared cluster, offering instant scaling and a pay-as-you-go model.  

Dedicated servers are entire physical machines reserved for you, providing maximum performance, full control, and complete isolation for a fixed monthly fee.  

• When should I choose a cloud server?

A cloud server is ideal for projects with variable traffic, such as e-commerce sites, as it allows for instant resource scaling. It's also perfect for development and testing environments or for startups that want to avoid large initial hardware investments and pay only for what they use.  

• When should I choose a dedicated server?

A dedicated server is the best choice for resource-intensive applications like large databases, ERP/CRM systems. It's also suitable when you need complete hardware isolation for security or compliance reasons, or to build a private platform like a mail or file server.  

• Can I use cloud and dedicated servers together (hybrid configuration)?

Yes, Neterra.Cloud fully supports and encourages hybrid solutions. You can combine the flexibility of cloud servers for front-end applications with the power of dedicated servers for back-end databases, connecting them in a secure private network.  

• Which solution is better for high-traffic websites or applications?

For constant, predictable high traffic, a dedicated server often provides better performance for the price. For traffic with unpredictable spikes, a cloud server is more suitable due to its instant scaling capabilities. A hybrid approach is often the optimal solution.

• What operating systems can I install?

You can automatically install a wide range of operating systems, including popular Linux distributions (Ubuntu, Alma, Rocky, Debian) and all current versions of Windows Server.  

• Is it easy to scale the resources of cloud servers?

Yes, you can instantly scale CPU, RAM, and disk space for your cloud server directly from the control panel. The changes are applied in real-time, usually without requiring a reboot.  

• Can I upload and use my own ISO image?

You cannot directly upload your own ISO images. However, you can choose from a wide catalog of templates, and if you need a specific image, you can contact the support team to have it added.  

• What is the uptime guarantee (SLA) for the services?

Neterra.Cloud provides a 99.98% uptime guarantee (SLA). This is supported by a fully redundant (N+1) infrastructure and the reliability of its Tier III certified data centers.  

• What RAID options are supported for dedicated servers?

Yes, dedicated servers support both hardware and software RAID configurations, including RAID 0, 1, 5, 6, and 10. Many servers default to RAID 1 to prioritize data integrity.  

• Is a Load Balancing service offered?

While not a one-click service in the control panel, the Neterra.Cloud team has the expertise to design and implement custom load balancing solutions for HTTP, HTTPS, TCP, and UDP traffic. Contact the support team to discuss your requirements.  

• Do I have full (root/administrator) access to my server?

Yes, you get full root access on Linux servers and Administrator access on Windows servers. Dedicated servers also include remote hardware access via IPMI.  

• Is API access available for automation?

Yes, a full REST API and command-line interface (CLI) are available for automating the management of servers, networking, and other resources. This allows for integration with tools like Ansible and Terraform.  

• Can I create private networks (VLANs) between my servers?

Yes, you can configure private networks (VLANs) to create a secure, isolated communication channel between your servers, which is ideal for multi-tier application Architectures.

• Can I migrate my existing infrastructure to Neterra.Cloud?

Yes. We also offer smooth, secure migration of your workloads from any environment.

• What's included in the price of a cloud/dedicated server?

Compute power, RAM, Disk, unguaranteed 100MBit network and 1 IP address

• Can I request additional IP addresses?

Yes. You can purchase or add more IPv4 addresses via the control panel or by contacting support. Limits depend on configuration.

• Are additional IPv4 addresses included in the price?

Those are not included in the price but can be requested as an add-on.

• How much bandwidth is included?

At Neterra.Cloud, bandwidth is unlimited - no caps, no extra fees. Send and receive as much data as your projects demand, whether it’s streaming, backups, or heavy cloud apps. Perfect for businesses that need reliable, unrestricted flow.

• What port speeds do you offer?

Standard is 1 Gbps, with upgrades to 10 Gbps for heavy-duty workloads. All backed by unlimited traffic - push as much data as you want, no caps, no surprises. For more than 1 Gbps, email us at contact@neterra.net

• Can I get a custom setup or private cloud?

Yes. From tailored resources to fully isolated private clouds, we build exactly what you need - secure, scalable, and yours alone. Reach out on contact@neterra.net and we'll help with a custom solution

• How fast can I get my cloud/dedicated server up and running?

Standard servers are live within minutes. Complex or custom builds usually until the end of the working day.*

*Maximum 1 hour for standard server and up to 2 business days for complex/custom solutions if the purchase is made in the end of the working day.

• How does Neterra.Cloud ensure the security of my data?

Security is multi-layered: physical (ISO 27001 certified data centers with 24/7 security), infrastructure (Tier III compliant reliability), network (DDoS protection and firewalls), and data (encryption at rest and in transit).  

• Is the platform GDPR compliant?

Yes, the platform is fully GDPR compliant. All customer data is stored and processed exclusively within Neterra's data centers in Bulgaria, ensuring data sovereignty within the EU.  

• Do you offer protection against DDoS attacks?

Yes, Neterra.Cloud offers an enterprise-grade DDoS protection service capable of mitigating attacks larger than 1.8 Tbps. It protects from Layer 3 to Layer 7 and includes a monitoring dashboard and attack notifications.  

• Can I configure a firewall?

Yes, you can manage firewall rules directly from the control panel. For more advanced setups, the managed support team can assist with configuring software firewalls like IPTABLES or Windows Firewall.  

• What backup and recovery solutions do you offer?

Neterra.Cloud offers a "Backup-as-a-Service" solution that includes automated backups, active AI-based protection against ransomware, and Continuous Data Protection (CDP) for minimal data loss and fast recovery.  

• Are certain ports (e.g., 25, 445) blocked by default?

Yes, to prevent abuse like spam, ports such as 25 (SMTP) and 445 (SMB) are blocked by default. You can request to have them unblocked by contacting support (with a valid reason.  

• How is the price calculated, and are there any hidden fees?

Pricing is transparent with no hidden fees. Cloud services use a pay-as-you-go model, while dedicated servers have a fixed monthly fee. There are no extra charges for things like network traffic or 24x7 support.  

• Is VAT included in the price?

VAT is charged in accordance with European legislation.

Exempt from VAT for companies with a valid VAT number (within the EU, outside Bulgaria).

Possibility for VAT exemption for customers outside the EU (both individuals and legal entities, upon providing proof). VAT details or proof of residence outside the EU must be submitted during registration or via email at contact@neterra.net. After successful validation, VAT will not be applied to the purchase. VAT will not be refunded for payments made prior to validation.

• What payment methods do you accept?

A wide range of payment methods are accepted, including bank transfer, PayPal, and major credit/debit cards. Payments can be made in BGN, EUR, and BTC.  

• Am I tied to a long-term contract?

No, there are no long-term contracts. All services are prepaid on a monthly basis, giving you the flexibility to cancel at any time without penalties.  

• Are there any discounts if I prepay for a longer period?

Yes, as follows:

12 months contract – 10% off

24 months contract – 20% off

Email us at contact@neterra.net to secure yours.

• What technical support options are available?

Two main options are available: support for critical infrastructure issues (included for all clients) and an optional paid Managed Support service for software configuration and administration during business hours.  

• How can I get started with Neterra.Cloud?

Simply register on the neterra.cloud website to configure and launch your first server in minutes. There are no setup fees. A free initial consultation is available to help you choose the right solution, and a free trial may be offered.

• Are there any promotions or special offers?

Yes, we regularly run promotions and discounts - keep an eye on our website or contact us at contact@neterra.net

• What’s your refund policy?

We offer refunds for service cancellations made within the first 7 days. After that, refunds depend on specific cases - just reach out, and we’ll help.

• What billing cycles do you support?

Monthly, annually (with a 10% discount) and bienually (with a 20% discount)